Customer Service Specialist (m/w/d)

Your Tasks

• You are our first point of contact for our customers and answer inquiries by email or phone.
• You are part of our Customer Service Team in the B2C area DE/FR.
• You take over a section of customer care in Germany/Austria, BeNeLux, and France.
• You are responsible for processing complaints and returns in collaboration with our logistics and repair team.
• Maintenance of customer data, including Microsoft D365.
• Development of new ideas in the Customer Service area.

Your Profile

• A successful completed vocational training or relevant work experience in customer service.
• The personal customer contact brings you joy.
• You work goal-oriented and a high level of service/customer orientation is self-evident for you.
• If possible, you have several years of work experience in the area of customer service or complaint management.
• Fundamental English and French language skills are required.
• Safe handling of common MS-Office programs and IT systems.
• Apreciation for teamwork, engagement, conflict resolution, and customer orientation.

What we offer

• A very nice and sympathetic team with flat hierarchies and communication on eye level.
• Interesting and varied tasks - ideas for improvement/efficiency are always welcome.
• Scope for design and the opportunity to develop further in a successful international company.
• Team events and barbecues, as well as corporate benefits.
• Flexible working hours and mobile work are possible.
• A attractive remuneration package, including pensionable benefits and Edenred City Card.
• Free coffee and water.

... and the best Multi-Tools in the world!

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