Customer Service Specialist

Description of the job Customer Service Specialist About KASK KASK is an Italian company specialized in designing and producing high-quality helmets for sports, work, and safety. Since 2004 we design solutions that combine Comfort, Safety, and Design, with the goal of protecting and inspiring people who use our products all over the world. The position The figure of Customer Service Specialist will be responsible for managing the operational service for customers, ensuring a high level of satisfaction and loyalty through effective communication and problem-solving skills. Key responsibilities: • Respond to customer inquiries and resolve issues in a timely manner; • Provide accurate and comprehensive information on our products and services; • Identify and escalate critical issues to management; • Collaborate with internal teams to ensure seamless resolution of customer complaints; • Develop and maintain relationships with customers through regular communication; • Analyze and report on customer feedback and satisfaction metrics. Requirements: • High school diploma or equivalent; • 2+ years of experience in a customer-facing role; • Excellent communication, problem-solving, and interpersonal skills; • Ability to work in a fast-paced environment and adapt to changing priorities; • Proficiency in MS Office applications (Word, Excel, Outlook); • Strong analytical and organizational skills. Benefits: • Competitive salary; • Comprehensive health insurance; • Generous paid time off; • Opportunities for professional growth and development; • Collaborative and dynamic work environment.