Customer Service Specialist - Billings & Payments

We're looking for a Billing Customer Service Specialist preferably with Payments / Tech industry background. Responsibilities: Act as the primary point of contact for customer inquiries related to billing, payments, refunds, and subscriptions across multiple support channels. Investigate and resolve payment-related issues, including transaction discrepancies and failed transactions, by working with internal systems and external partners. Clearly explain billing information, charges, and policies to customers. Collaborate with cross-functional teams to identify and address root causes of recurring issues. Develop and maintain knowledge of company products and services, as well as industry trends and best practices. Provide exceptional customer service through proactive communication, empathy, and problem-solving skills. Ensure timely and accurate resolution of customer inquiries, while maintaining a high level of professionalism and attention to detail.