Customer Service Specialist / Asisstant Administratif

Graphax AG, whose headquarters is located in Spreitenbach and which has eight branches in German-speaking Switzerland and Romandy, employs approximately 190 employees. Thanks to our wide range of services and expert team, we are one of the main providers of innovative technologies in the fields of enterprise content management, printer park management, and complete solutions for digital and paper document flows on the B2B market. Our services include global offers including consulting, material and software solutions, service performances, and assistance and support. For Romandy, we are looking for a motivated and independent person.

Vos responsabilités

• Manage the entire order processing process, from entry to invoicing
• Ensure the efficiency of incoming offers, orders, and contracts while controlling their exhaustiveness and conformity to internal directives (competence in matters of discounts, visas, etc.)
• Supervise the delivery process: deadlines, installation, connection to the network, instruction, and service ticket management
• Treat, coordinate, and follow up on all customer requests, including receiving orders for service by phone and email
• Enter orders into Dynamics/NAV (ERP system)
• Manage the receipt, transmission, and tracking of complaints, ensuring timely respect.
• Support external sales services for administrative questions

Votre profil

• CFC employee or equivalent
• Minimum 5 years of experience in a customer service, back-office, and/or internal sales service with expertise in managing offers and contracts
• Good computer skills with MS Office and ERP system (Navision)
• Developed team spirit, capable of working efficiently within a multidisciplinary team
• Capacity to quickly absorb new information and take initiatives to achieve set objectives
• Open communication and customer-oriented
• Autonomy in work, focused on achieving objectives with analytical thinking to proactively resolve problems
• Mother tongue French, good knowledge and ability to exchange in German, English an asset

Notre offre

• A passionate, varied, and responsible activity within a promising market offering great freedom of action – your ideas, your impact
• Flat hierarchies and short decision-making processes with 190 professionals working together
• Attractive employment conditions (pension fund with optional plans, telecommuting, parking space, etc.)
• Development opportunities – certifications and on-the-job training
• Inspiring and dynamic environment within a solid, rich-in-tradition, and innovative company

We have piqued your interest and you would like to contribute significantly to the success of a leading company? Then we look forward to receiving your application. Please apply exclusively via our online candidate portal. For any questions about the position, please contact Alexandrine Flückiger, Team Lead Customer Service Romandie, at