Zafify
1 week ago
Customer Service Representative
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Company information
- Company
- Zafify
- Location
- India, Delhi India
- Posted
- 1 week ago
Job description
2. Executive – Revenue Operations (Abandoned Cart Recovery) - B2C
- Experience: 4+ year
- Must have: Travel industry background (Eg: MMT, Goibibo, Yatra.com etc) and abandoned cart recovery experience
- Relevant backgrounds: Outbound Calling, Tele-Sales, Inside Sales, Customer Retention or Customer Success
- Budget / CTC: ₹8 - 10 LPA (Fixed)
- This is primarily a B2C role, involving outbound calls to customers who abandoned their purchase journey, understanding objections and assisting them toward conversion.
- Strong persuasion, objection handling, rapport-building and customer engagement skills are essential.
- Candidates should be comfortable working with contact, productivity and conversion targets.
- E-commerce/digital commerce and Salesforce/CRM experience will be preferred.
Common Role Details
- Working Schedule / Shift Timings: 9-hour shift; timings are flexible—10:00 AM–7:00 PM
- Work Model: Work From Office (WFO) | 5 days a week
- Location: Hauz Khas, South Delhi
Required skills
- salesforce
- crm
- inside sales
- e-commerce
- travel industry
- customer success
- b2c
- customer engagement
- customer retention
- revenue operations
- objection handling
- lpa
- outbound calling
- tele-sales
- digital commerce
- productivity targets
- mmt
- wfo
- work from office
- conversion targets
- abandoned cart recovery
- goibibo
- yatra.com
- fixed ctc
- contact targets
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