Customer Service Representative

Job Description: We are hiring Customer Support Associates for an International Voice/Chat Process at our Pune location. The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast-paced BPO environment. Key Responsibilities: Handle customer calls and chat for international clients professionally and efficiently Understand customer issues and provide accurate resolutions Maintain high standards of communication and professionalism throughout the interaction Ensure customer satisfaction and resolve issues promptly and effectively. Requirements: High school diploma or equivalent required Bachelor's degree in any discipline preferred Experience in customer-facing roles or call center operations preferred Strong communication and problem-solving skills required Ability to work in a fast-paced environment and adapt to changing priorities Strong analytical and decision-making skills required Ability to work in a team environment and maintain confidentiality. Benefits: Competitive salary and benefits package Opportunities for professional growth and development Comprehensive training program Flexible work schedule and remote work options