Customer Service Representative with German (m/f/x)

Location: Sosnowiec

Recruiting for

For our Client, an international company involved in the design and production of precision bearings and industrial solutions, we are looking for a Customer Service Representative.

Our Client supplies its products to, among others, the automotive and aerospace industries. Due to company growth, they are seeking additional individuals to work in their customer service department, who will support ongoing client cooperation and the execution of customer service processes.

Your responsibilities

• Ongoing contact with clients via phone and email, and handling inquiries.
• Accepting and processing orders, and monitoring delivery dates.
• Providing clients with information regarding prices, product availability, and order status.
• Resolving issues related to orders, deliveries, and complaints.
• Cooperating with internal departments, including sales, logistics, and production, to ensure efficient customer service.
• Monitoring order fulfillment and responding to potential delays.
• Participating in process improvements and enhancing customer service quality.

Our requirements

• Experience in Customer Service or in direct customer contact.
• Knowledge of English at a minimum B2 level and German at a C1 level.
• Teamwork skills, communication skills, and openness to cooperation.
• Proactive approach, independence, and problem-solving orientation.
• Commitment, motivation to work, and ability to build good relationships within the team.
• Willingness to work full-time.
• Knowledge of ERP systems (SAP or Oracle) will be an additional advantage.

What we offer

• Full-time employment in a stable and developing organization.
• Flexible start times for work – between 8:00 AM and 9:00 AM.
• Hybrid work option – 1 day per week after the probationary period.
• Access to the MyBenefit platform (My Cafeteria).
• Private medical care and life insurance.
• Subsidies for language courses.
• Opportunity for professional development in an international environment.
• Onboarding for the position and team support.
• Work in an office located in the center of Sosnowiec.

Benefits

• private medical care
• language learning subsidies
• life insurance

By clicking the “Apply” button or otherwise submitting your application, you consent to the processing of your personal data by LEE HECHT HARRISON POLSKA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at: Plac Europejski 2, 00-844 Warsaw (the Employer), as the data controller, for the purpose of conducting recruitment for the position indicated in the advertisement.
Your personal data will be processed based on the following legal grounds: (a) to take action at your request before entering into a contract (e.g., information about expected salary and availability to start work); (b) based on our legitimate interest (e.g., name, surname, date of birth, contact details, education, professional qualifications, previous employment history); c) based on your consent, which is expressed by sending application documents containing information such as, for example, image or interests.Providing all the personal data mentioned above is voluntary, whereas the data specified in letters a) and b) are necessary to participate in the recruitment. Failure to provide data will result in the inability to consider your candidacy. Providing the remaining data is voluntary, but it may help in the efficient conduct of the recruitment process.You have the right to request access to your data (including obtaining a copy), rectification of your data, erasure of your data, restriction of processing, data portability, as well as to object to the processing of your data. You also have the right to lodge a complaint with the President of the Personal Data Protection Office.Your personal data may be transferred to providers of job advertisement publication services, recruitment management system providers, IT service providers (hosting), information system providers.The personal data provided by you will not be used for profiling or for making decisions in an automated manner.Your personal data will be processed for a period of a maximum of 1 year from the end of the advertisement publication, unless you have given separate consent for the use of your personal data in future recruitments.To exercise your rights or in case of any questions related to the processing of your personal data, please contact us at: [email protected].