Customer Service Representative with Administrative Support

Location: Remote (Outside US)

Hours: Full‑time, US time zone

Salary: $1,200 USD per month

• Handle inbound/outbound calls, email, and SMS via RingCentral; log clean notes in the CRM.
• Pre‑qualify leads, schedule estimates/installs, and send confirmations/reminders.
• Support sales: prepare/follow up on estimates; coordinate with operations and vendors.
• Run light AR/AP in QuickBooks Online: invoices, payments, weekly basic reconciliations.
• Permits: submit, track, close; keep tidy digital records.
• Update orders/contracts
• Produce simple status and metric reports; keep files up to date in Google/Microsoft.

• 2+ years in Customer Service / Office Admin / AR‑AP.
• Hands‑on QuickBooks Online (invoices, payments, reconciliation).
• RingCentral/VoIP: queues, transfers, VM, SMS.
• Disciplined CRM usage (JobNimbus/HubSpot or similar): clean data, notes & follow‑ups.
• English B2+ (spoken/written). Spanish fluent/advanced.
• Full‑time availability in US business hours.
• Professional remote setup: ≥ 50 Mbps internet, modern PC, (ideally) dual monitors, quality headset.

• Permit workflows
• Inventory experience
• Background in construction, home services, or franchises.
• Intermediate Google Sheets/Excel.

• Stable, long‑term role in a growing franchise network.
• Training on systems and processes; real impact on customer experience.
• Collaborative, service‑driven culture. Competitive compensation.