Customer Service Representative

Job Title: Chat Support Executive Location: Mohali, Punjab (Work from Office) Position Summary We are seeking professional Chat Support Executives to manage customer inquiries through digital chat platforms. The primary objective is to resolve customer concerns efficiently while maintaining high standards of accuracy and service quality. Key Responsibilities Customer Support: Respond to and resolve customer queries via chat in a professional manner. Information Management: Provide accurate details about products or services, as well as relevant documentation, to customers. Communication Skills: Demonstrate excellent communication skills through written responses, ensuring that all interactions are clear, concise, and respectful. Problem-Solving: Identify and resolve customer issues promptly, using problem-solving skills and product knowledge. Adaptability: Be flexible in adapting to changing priorities, processes, and technology. Teamwork: Collaborate with internal teams to ensure seamless resolution of customer queries. Benefits Competitive salary package Comprehensive training program Opportunities for growth and development Work-life balance Flexible working hours