Customer Service Representative

Job Opportunity: Administrative Assistant – TLB Medicals

TLB Medicals is a MedCo Accredited Medical Reporting Organisation with over 10 years of experience delivering high-quality medical reports to clients across the UK. We pride ourselves on our professionalism, attention to detail, and commitment to providing exceptional service.

We are seeking an ambitious, well-organised, and motivated individual to join our dedicated team. This is a fantastic opportunity for someone looking to develop their career in a professional and supportive environment.

Key Responsibilities:

• Maintaining office systems, including accurate data management, filing, and record keeping.
• Managing incoming calls, enquiries, and requests; handling communications efficiently and professionally.
• Coordinating and booking appointments, managing diaries, and ensuring smooth scheduling for medical experts and clients.
• Acting as a first point of contact, liaising with solicitors, clients, and colleagues to ensure queries are handled promptly and effectively.
• Providing administrative support to the wider team to ensure smooth day-to-day operations.
• Upholding confidentiality and compliance with company and MedCo guidelines at all times.

What We’re Looking For:

• Ability to work independently while also being a strong team player.
• Excellent communication and interpersonal skills, both written and verbal.
• Fluent in English with a professional and confident telephone manner.
• Strong organisational and time-management skills, with the ability to prioritise effectively.
• Good IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook).
• A proactive, reliable, and positive attitude.

What We Offer:

• Full training provided – no prior MedCo experience required..
• Opportunity to grow within a well-established and supportive organisation.
• Friendly and collaborative team environment.

Job Types: Full-time, Permanent