Customer Service Representative

This position serves as the primary business contact for the customer and, along with the Account Manager, is responsible for the customer’s satisfaction. The customer service representative is expected to provide support to the customer with purchasing, reporting, quoting, pricing and shipping. This position acts as a liaison between the customer, sales, production planning and manufacturing. DUTIES AND RESPONSIBILITIES Receive and process customer purchase orders. Enter and plan sales orders for customers. Provide information on product availability, pricing, and delivery times. Respond to customer inquiries regarding order status, shipment dates, and other related issues. Coordinate with internal departments to resolve any discrepancies or issues that may arise during the ordering process. Maintain accurate records of all interactions with customers. Ensure compliance with company policies and procedures. Communicate effectively with customers, sales teams, and other stakeholders. Provide support for special projects as needed.