Customer Service Representative- St Heliers

Customer Service Representative – Make a Real Impact!

Location: St Heliers, Auckland
Hours: Full-time | Mon-Fri | 8am–5pm

Join Dilworth Hearing, part of the global Amplifon Group, and help your community rediscover the joy of hearing. With over 50 years of trusted service across NZ, we put people first — and that starts with you.

What You’ll Do:

• Welcome customers with warmth and professionalism
• Manage appointments and front desk duties
• Assist with hearing aid repairs and over-the-counter sales
• Conduct basic hearing screenings
• Support GP and Community Outreach
• Cover other clinics as required (A valid drivers license and access to a vehicle is required)

What You’ll Bring:

• Customer service or retail experience
• Friendly, clear communication style
• Strong admin and multitasking skills
• Great phone manner and attention to detail
• Confidence with evolving technology
• Excellent time management and organisation skills

Why You’ll Love It Here:

• Supportive, values-driven team
• Be a part of a positive workplace culture where your contributions are valued
• Learn new and exciting skills
• Free premium hearing aids (plus family discounts!)
• Discounted Southern Cross health insurance
• Free flu shots & Employee Assistance Program
• Enjoy ongoing training and development to help you succeed
• A day off to celebrate your Birthday!
• If you’re organised, people-focused, and ready to make a difference — apply now with your CV and cover letter.