Customer Service Representative

Please note that this position will require working 100% from our office located at 950 Powell Street in Vancouver, BC.

Schedule: Monday to Friday (8 hours per day) – Must be able to work 3 alternating shifts: 6am-2pm, 7am-3pm and 8am-4pm

This position will work with customers both internal and external providing support, information and/or documentation in response to their requests; or inquiries about SGS services, pricing and status of analysis, ongoing throughout the performance of the Company's contractual obligations.

Responsibilities:

• Receive and process customer requests for services
• Prepare and provide customers with reports, certificates, and documents for the services performed by SGS personnel.
• Check work instructions, method code, reporting, pricing and invoicing instructions with respect to sales quotations, client instructions and client profile information.
• Maintain filing system.
• Receive and validate supplier invoices, assign codes and prepare payment requisitions; maintain payable and receivable accounting files.
• Monitor accounts receivable and communicate with customers to collect unpaid account balances when required
• Prepare and maintain complete and accurate customer files for services performed to facilitate inquiries, support customer invoicing and vendor payables, and to ensure compliance with both internal/external audit requirements
• Maintain job order records and filing systems
• Schedule employees for inspections (i.e. train supervisions, audits) as necessary
• Receive, inspect, sort, and label client samples; log-in samples to the SGS system, prepare labels and dispatch the samples to Sub-contract samples to other SGS laboratories or external non-SGS laboratories as appropriate and maintain the sub-contract documents.