Customer Service Representative - RIA Money Transfer

Description

Ria Money Transfer is part of Euronet Worldwide, Inc. (NASDAQ: EEFT), offering innovative financial services, including fast, safe, and affordable international money transfers for millions of customers. Additionally, it provides currency exchange, phone top-ups, bill payments, and check cashing, ensuring a seamless omnichannel experience. With over 600 000 locations in almost 200 countries and territories, our mission is to open up new possibilities for a better daily life.

We believe that we can create a world where people have the opportunity to build the life they dream of – regardless of who they are or where they come from. Every customer, every family, every community matters to us.

About this role

This person will be responsible for ensuring exceptional service to our Polish-speaking customers, responding to their inquiries, addressing complaints, and taking care of positive customer experiences.

Duties

• Responding to incoming phone calls and emails from Polish-speaking customers regarding their transactions, needs, or problems.
• Active listening to customers, showing empathy towards their concerns, and proposing effective solutions in Polish.
• BUILDING AND MAINTAINING STRONG RELATIONSHIPS WITH POLISH-SPEAKING CUSTOMERS AND COLLEAGUES, BASED ON TRUST AND RELIABILITY.
• Using company software and tools to support customers and maintain accurate documentation.
• Maintaining performance indicators and department goals while consistently ensuring excellent customer service.
• Suggesting suitable products or services to Polish-speaking customers based on their needs.

Requirements

Requirements

• A high school diploma or equivalent (preferably higher education).
• Fluent knowledge of English and Polish.
• A minimum of 1 year experience in customer service or working in a call center.
• Familiarity with MS Office and ability to navigate the internet efficiently.
• Availability to work flexible hours and ability to adapt to changing priorities.
• Oriented towards customers, detail-oriented, and able to resolve problems.

Benefits

What we offer?

Ria Money Transfer offers competitive compensation and an attractive benefits package. Salary depends on qualifications, skills, and experience of the candidate.

In addition, we provide a wide range of best-in-class employee benefits, including:
✅ Health insurance
✅ Paid vacation and sick leave
✅ Other additional benefits

We are an equal opportunities employer. We celebrate diversity and commit to creating an inclusive work environment for all employees.

Visit our website to learn more about the company:
www.riamoneytransfer.com

☑ Note: The above duties represent a general description of the requirements for this role and are not an exhaustive list of all responsibilities. The company reserves the right to modify or assign additional tasks as needed.