Customer Service Representative

We’re Hiring: Customer Service Representative (CSR) Location: Mexico (Remote) Schedule: Monday to Friday, 8:00 AM – 5:00 PM EST • Occasional tracing responsibilities may require monitoring across 7 days (not full-time) • Some flexibility required Salary & Benefits: • Compensation: 14,000 MXN – 16,000 MXN (Direct Contract) Benefits. Final salary will be determined based on experience. About the Role We’re looking for a detail-oriented CSR to support container transport operations. In this role, you will be responsible for providing exceptional customer service through phone, email and chat, resolving customer complaints in a timely manner, and maintaining accurate records of all interactions. You will also be required to work closely with our logistics team to ensure that customer needs are met. Requirements: • High school diploma or equivalent required • 1-2 years of experience in a customer-facing role preferred • Excellent communication and problem-solving skills • Ability to work independently and as part of a team • Proficiency in Microsoft Office (Word, Excel, Outlook) • Familiarity with CRM systems (Salesforce.com) • Ability to learn new software applications quickly • Strong attention to detail and organizational skills • Ability to maintain confidentiality and handle sensitive information • Willingness to work flexible hours as needed • Ability to adapt to changing priorities and deadlines Benefits: • Competitive compensation package • Comprehensive health insurance • Paid time off (vacation, sick leave) • Professional development opportunities • Access to company training programs