Customer Service Representative - Night Shifts & Weekends (Remote)

ISTA Personnel Solutions SA is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based organizations. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch. We are hiring! Our U.S.-based client connects nurses with shifts at various nursing homes (long-term care facilities) through an app-based scheduling platform. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and their nurses, ensuring seamless communication and resolving any issues that may arise. This is a remote position, and you will be working on night shifts and weekends. If you are a motivated and customer-focused individual who is comfortable working in a fast-paced environment, we encourage you to apply. Key responsibilities include: • Providing top-notch customer service to our clients and their nurses • Resolving customer complaints and issues in a timely and professional manner • Utilizing our proprietary technology to manage schedules and communicate with clients and nurses • Collaborating with our internal teams to ensure seamless service delivery • Maintaining accurate records and reports of customer interactions and issues • Participating in ongoing training and development to improve customer service skills and knowledge. If you are a motivated and customer-focused individual who is comfortable working in a fast-paced environment, we encourage you to apply. We offer a competitive compensation package, including a base salary, performance-based bonuses, and a comprehensive benefits package. If you are interested in this exciting opportunity, please submit your application, including your resume and a cover letter, to [insert contact information].