Customer Service Representative

Purpose

Add value to the customer by providing extraordinary service with timely follow-up on their requirements to ensure all their needs are met, making their purchasing experience highly pleasant, demonstrating commitment and empathy to achieve their loyalty, thus contributing to the company's growth.

Main Responsibilities

• Generate quotations requested by the sales team and/or customers. Likewise, process customer purchase requirements in SAP.

• Ensure that material delivery is carried out as agreed.

• Generate reports: open orders, monthly billing estimate, complaint report.

• Participate in the achievement of the OTD KPI, considering delivery dates, stock, blocked orders.

• Participate in daily meetings, following up on material expediting and urgent issues that arise.

• Receive and notify complaints received from customers regarding both logistics and quality; informing the customer of the final resolution issued by the Quality department.

• Actively participate in projects/platforms such as the distributor portal, Salesforce, or the Customer Satisfaction Assurance PID.

• Evaluate and improve customer satisfaction through visits to their offices, field visits, workshop generation; promoting close communication.

Main Qualifications

• Completed Bachelor's Degree/Engineering Degree
• Intermediate English
• At least 2 years of experience in Customer Service
• Proficiency in Microsoft Office Suite