Customer Service Representative - MX

We are looking for a candidate who loves helping people and proactively solving problems. You will assist in resolving software inquiries from our small business owners. We are a small and dynamic team of 20 people, and you will be joining a group of 6 representatives, answering directly to our VP of Customer Success and Customer Support Team Lead. Responsibilities Communicate with customers via phone, email and chat, with most requests via email Provide knowledgeable answers to questions about software functionality, troubleshooting and best practices, and provide solutions to resolve customer issues. This includes answering questions about our software, troubleshooting issues, and providing solutions to resolve customer problems. You will also be responsible for escalating complex issues to the Customer Support Team Lead and VP of Customer Success. Requirements: Excellent communication and problem-solving skills Ability to work in a fast-paced environment and prioritize tasks effectively Ability to learn and adapt quickly to new software and processes Ability to work independently and as part of a team Ability to maintain confidentiality and handle sensitive information. Benefits: Competitive salary and benefits package Opportunities for professional growth and development Collaborative and dynamic work environment