Customer Service Representative (m/f/d) 100%

Adecco For our customer, we are looking for a motivated person as a Customer Service Representative to handle all order processing for the region "West Switzerland" internally in the case management system. Close cooperation with two team members from the sales department of West Switzerland and key account management. Support in creating offers up to project development for our national customers and wholesalers, in collaboration with the design (pre-sales) team. Responsibility for technical clarifications and setting up articles from our third-party suppliers. Responsibility for invoicing in the relevant area. Processing of delays (delivery delay process). Coordination point between customer, sales, operations, and logistics. Verbal and written contact with our sister companies in Europe. Handling of complaints and service orders (order notes) in close cooperation with our after-sales team. Profile: At least 5 years of professional experience in customer service / customer service. Excellent French language skills (C1 level) as well as fluent German and English language skills. Commercial education or further training. Open and communicative nature with a goal-oriented and self-reliant working style. Customer-oriented thinking and acting. Good and proficient MS-Office skills. You bring an engaged and flexible personality and possess a "hands-on" mentality. You are proactive, team-oriented, trustworthy, and contribute significantly to the best possible customer care through your engagement. Advantages: Challenging and versatile tasks in an international company. Comprehensive onboarding with insight into all departments. Young and motivated team. Modern work environment and infrastructure. Generous social benefits.

Contact information If you have any further questions about this job posting (Reference: JN -032025-717580), please contact Filipa Videira at 0582332000. About us Adecco is the market leader for personnel solutions in Switzerland and worldwide. Every day, our teams at our around 50 locations across Switzerland ensure the best match between candidates and customers in various fields and industries. Adecco Schweiz is a company of the Adecco Group, the world's leading company for Talent Advisory and Solutions. We believe that everyone can be made fit for the future and employ over 3.5 million people daily. We recruit, develop, and train talents in 60 countries, and enable organizations to shape the future of work.