Customer Service Representative - Insurance

Our client is seeking a friendly and professional Customer Service Representative to join their insurance branch in Mossel Bay . You will be the first point of contact for clients, providing exceptional support regarding their insurance policies, claims inquiries, and general account management. Your role is vital in ensuring a positive customer experience and maintaining client loyalty. This position requires excellent communication skills and a patient demeanor, working within a supportive team environment in the beautiful Western Cape .

• Respond to customer inquiries via phone, email, and in-person regarding insurance policies, coverage, and billing.
• Assist customers with policy changes, updates, and renewals.
• Guide clients through the initial stages of the claims process, providing necessary information and forms.
• Resolve customer complaints and issues effectively and efficiently, escalating when necessary.
• Maintain accurate customer records and update information in the company's CRM system.
• Promote company services and products where appropriate, identifying opportunities for upselling or cross-selling.

• High school diploma or equivalent qualification.
• Proven experience in a customer service role, preferably within the financial or insurance sector.
• Excellent verbal and written communication skills in English and Afrikaans.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in basic computer applications and CRM software.

• Competitive entry-level salary with potential for increases based on performance.
• Comprehensive training on insurance products and customer service best practices.
• Opportunities for career growth within the company.
• Medical aid contribution and other standard employee benefits.
• A stable and friendly work environment in Mossel Bay .