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Pacer Group

10 months ago

Customer Service Representative III_CA

  • Canada, Ontario, York region, Woodbridge
  • 49920.00 - 54080.00
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Company information

Company
Pacer Group
Location
Canada, Ontario, York region, Woodbridge Canada
Posted
10 months ago
View all jobs at Pacer Group

Job description

Below mentioned is the full job description for your reference:

Job Title: Customer Service Representative III Location: Toronto, Ontario, M9W 6K9 (Hybrid) Duration: 6 Months (Potential Extension) Shift Timing: 8:00 AM 5:00 PM Job Summary: The Customer Service Representative III will play a key role in managing customer orders, resolving billing discrepancies, and delivering exceptional pre- and post-sales support. The ideal candidate will be responsible for ensuring smooth order processing, maintaining customer satisfaction, and coordinating with multiple departments to achieve timely and accurate fulfillment. This role requires strong communication, organizational, and analytical skills to handle inquiries, resolve issues, and ensure a seamless customer experience. Key Responsibilities:
  • Process product and service orders accurately and efficiently through ERP and CRM systems.
  • Prepare and issue customer quotes, ensuring pricing accuracy and adherence to company policies.
  • Manage order entry, tracking, and follow-up to ensure on-time delivery and fulfillment.
  • Resolve billing and invoicing discrepancies, negotiate settlements, and escalate issues as necessary.
  • Provide both pre-sales and post-sales support, addressing customer inquiries promptly.
  • Coordinate with internal departments such as logistics, production, and finance to meet customer expectations.
  • Maintain accurate and up-to-date customer records and documentation.
  • Support internal reporting and maintain performance metrics related to order accuracy, delivery timeliness, and customer satisfaction.
  • Collaborate with sales and technical teams to support customer-specific needs and solutions.
  • Ensure compliance with company policies, quality standards, and data integrity requirements.
Qualifications:
  • Bachelor's degree or minimum 3 years of relevant customer service or order management experience in an administrative, sales support, or industrial setting.
  • Bilingual proficiency in English and French (preferred).
  • Strong understanding of CRM, ERP, and quoting systems (Salesforce, SCPQ preferred).
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams).
  • Excellent written and verbal communication skills with strong attention to detail.
  • Proven ability to resolve customer issues diplomatically and efficiently.
  • Strong time management, multitasking, and problem-solving skills.
  • Ability to work independently as well as collaboratively in a hybrid environment.
Work Schedule:
  • Shift Hours: 8:00 AM 5:00 PM
  • Type: Hybrid (Toronto, ON)
  • Interviews: Conducted via Microsoft Teams or Onsite

Required skills

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