Customer Service Representative

About Us Hirecrap Private Limited is a growing recruitment and job technology company dedicated to connecting job seekers with employers through innovative hiring solutions. We aim to deliver excellent user experiences to both recruiters and candidates. Job Overview We are looking for a Customer Support Executive to assist users and clients by resolving their queries, providing platform guidance, and ensuring a smooth customer experience. Key Responsibilities Handle customer queries via phone, email, or chat; Respond promptly to customer inquiries and resolve issues in a timely manner; Provide accurate and helpful information to customers; Offer solutions and alternatives when necessary; Escalate complex issues to senior representatives as needed; Maintain accurate records of customer interactions; Ensure compliance with company policies and procedures. Requirements High school diploma or equivalent required; 1-2 years of experience in customer-facing roles preferred; Excellent communication, problem-solving, and time management skills; Ability to work in a fast-paced environment; Familiarity with CRM software and technology tools an asset. Benefits Competitive salary and benefits package; Opportunities for professional growth and development; Collaborative and dynamic work environment.