Customer Service Representative

HCL TECHNOLOGIES – WALK-IN DRIVE International Voice Process (Inbound) JOB DETAILS Role: Associate / Analyst Process: International Voice (Inbound Calling) Experience: • 1–3 Years (International Voice) • 3–5 Years (International Voice) Education: 12th Pass / Any Graduate / Postgraduate Job Location: Noida Sector 144 ✅ SKILL REQUIREMENTS ✔ Excellent verbal & written communication ✔ Strong problem-solving skills ✔ Ability to multitask & work in a team KEY RESPONSIBILITIES • Handle client queries and resolve issues in a timely manner • Provide excellent customer service through phone, email or chat • Meet and exceed customer satisfaction targets • Work in a fast-paced environment with multiple priorities • Collaborate with team members to achieve shared goals • Adapt to changing processes and procedures • Maintain accurate records of interactions and resolutions • Participate in training sessions to improve skills and knowledge