Customer Service Representative (Email/Chat - Non-Voice) – Mexico (Remote)

JOB DETAILS

Position Mission

We are currently seeking a Customer Service Representative (Email Support) to interact with our customers and provide and process information in response to inquiries and requests about products, services, and promotions.

Responsibilities

• Work with customers daily via email.
• Handle retail customer service inquiries mainly for English-speaking markets. This includes the style of glasses, sunglasses, prescription questions, order status, warranty issues, etc.
• Introduce customers to purchase higher-priced items, upgrades, or other add-ons to make more profitable sales.
• This job requires a patient and stable work style and consistency in dealing with repetitive routines.
• The job demands a cooperative, agreeable, and sympathetic listener who gets along with others and enjoys helping them.
• Customer service, with a team-oriented focus, is of the utmost importance. The job requires attention to the details of work, handling them with better-than-average accuracy, and careful attention to the quality of the work.
• The focus is on working comfortably under close supervision within a stable, secure team.

Qualifications

• Fluency in verbal and written English; additional language is an advantage
• Excellent time management and documentation skills
• Customer service experience preferred
• Amenable to working the graveyard shift, including weekends
• High-speed, stable internet connection