Bosch Group
11 months ago
Customer Service Representative (CSR) - Ducted JR
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Company information
- Company
- Bosch Group
- Location
- México, Nuevo León, Monterrey Mexico
- Posted
- 11 months ago
Job description
Job Objective:
Provide efficient and professional customer service, ensuring correct processing of orders and offering timely solutions to customers' needs, in coordination with internal company areas.
Main Responsibilities:
- Register and process customer orders in corresponding systems with precision and punctuality.
- Communicate updates and confirmations on order status.
- Collaborate with sales, supply chain, and back-office teams to resolve issues related to orders.
- Monitor order progress and manage pending orders accordingly.
- Respond to customer complaints or requests in a professional and efficient manner.
Required skills
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