Membership Coordinator

Membership Coordinator-

We are looking to hire a quality individual that is interested in a long-term opportunity and who is eager to learn and improve their skills.

Howell Chase Heating & Air Conditioning is a fast-growing company driven by integrity and quality workmanship and we are searching for a CSR to join our fun, fast-paced and busy team.

Join our team and unlock the potential for higher earnings with our performance-based pay structure complementing our hourly rates. Take charge of your financial growth while contributing to our dynamic workplace.

Essential Job Duties:

• Schedule routine HVAC maintenance appointments for residential or commercial properties based on service agreements, equipment warranties, and maintenance schedules.

• Coordinate with customers to arrange convenient appointment times and ensure minimal disruption to their operations or daily activities.

• Communicate job details, including service requirements and customer expectations, to technicians accurately and promptly.

• Maintain accurate records of scheduled maintenance appointments, service history, and equipment specifications in maintenance management systems or databases.

• Serve as the primary point of contact for customers regarding scheduled maintenance appointments, service reminders, and follow-up communications.

• Provide courteous and professional assistance to customers, addressing their questions, concerns, and requests promptly and accurately.

• Manage maintenance contracts and service agreements with customers, ensuring compliance with contractual obligations, service levels, and pricing terms.

• Renew or renegotiate contracts as needed, in collaboration with sales and customer service teams, to maintain customer satisfaction and retention.

Compensation details: 18-21 Hourly Wage

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