Customer Service Representative/Property Manager Assistant

Customer Service Agent / Property Management Assistant (Remote Contractor) Smarter Rent Richmond, London Remote Contractor / Freelance Role £1,300 per month (approx.) 37 hours per week | 6 days per week Job Summary Smarter Rent is a London-based property management company located in Richmond. We manage approximately 120 fully furnished properties across Richmond and surrounding areas, offering flexible stays ranging from short-term bookings (2 nights via Airbnb/Booking.com) to long-term tenancies. As our Customer Service Representative/Property Manager Assistant, you will be responsible for providing exceptional customer service to our clients, ensuring their stay is comfortable and enjoyable. This role involves: • Responding to client inquiries and resolving any issues that may arise during their stay. • Coordinating with the property management team to ensure all properties are well-maintained and ready for new arrivals. • Maintaining accurate records of client interactions, property maintenance, and other relevant information. • Collaborating with the marketing team to promote our services and properties through social media and other channels. • Participating in regular training sessions to stay up-to-date on industry trends and best practices. Key Responsibilities: • Provide exceptional customer service to clients via phone, email, and in-person. • Manage client relationships and resolve any issues that may arise during their stay. • Coordinate with the property management team to ensure all properties are well-maintained and ready for new arrivals. • Maintain accurate records of client interactions, property maintenance, and other relevant information. • Participate in regular training sessions to stay up-to-date on industry trends and best practices. Requirements: • 1-2 years of experience in customer service or a related field. • Excellent communication and interpersonal skills. • Ability to work independently and as part of a team. • Strong organizational and time management skills. • Proficiency in Microsoft Office (Word, Excel, Outlook). • Familiarity with property management software and systems is an asset. Benefits: • Competitive hourly rate of £1,300 per month (approx.). • Opportunity to work remotely from the comfort of your own home. • Flexible scheduling options to accommodate your needs. • Ongoing training and professional development opportunities. • Collaborative and supportive team environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you! Please submit your application, including your resume and a cover letter explaining why you are the ideal candidate for this role.