Customer Service & Product Specialist

We are seeking a dynamic and detail-oriented Client Service & Merchandising Representative to join our team. In this role, you will be responsible for managing the complete client lifecycle, from initial development to post-order support, ensuring exceptional service and driving sales growth.

Responsibilities:

• Client Development & Relationship Management:
  • Initiate and manage client development requests.
  • Build and maintain strong relationships with assigned clients.
  • Provide timely and accurate updates on development and order status.
• Merchandising & Sales Support:
  • Partner with Design and Tech Sales teams to create custom account presentations based on client briefs.
  • Collaborate with Commercial teams to develop product opportunities that drive key initiatives and achieve sales objectives.
  • Identify and capitalize on opportunities to enhance client product offerings.
• Order Management & Post-Order Support:
  • Receive, validate, and process client sample and production orders.
  • Manage internal communications with cross-functional teams to ensure smooth order fulfillment.
  • Proactively address and resolve client quality issues, escalating as necessary.
• Communication & Collaboration:
  • Act as the primary point of contact for all client inquiries.
  • Ensure clear and consistent communication with internal and external stakeholders.