Customer Service Product Operations Specialist (m/w/d)

Steering of daily operations of customer-service products throughout their entire lifecycle and ensuring a smooth implementation in all European markets. Close cooperation with teams from service operations and warranty to align operational requirements, define professional requirements, and implement and continuously optimize customer service products and damage processing procedures. Creation, maintenance, and continuous improvement of guidelines for damages, claims, and operational specifications to ensure consistency and compliance. Monitoring of product performance based on KPIs, identifying operational challenges, and introducing suitable corrective measures. Central operational contact person for internal stakeholders, markets, dealers, and external service partners regarding customer-service products and damage processes. Creation of operational reports, process documentation, training materials, and user manuals to support product implementation and market introduction. Operative support and consulting for markets and dealers to ensure uniform application of customer-service products and damage processes. Identification of optimization potential in processes and supporting continuous improvement measures to increase operational efficiency and customer satisfaction. Successful completion of a degree in business administration, engineering, automotive management or a comparable qualification. Professional experience in the fields of customer service operations, aftersales, product operations or warranty, ideally in the automotive industry. Good understanding of customer-service processes, damage processing, claims procedures and operational workflows. Experience with customer-service systems, warranty or claims management platforms and cross-functional IT projects is an advantage. Outstanding analytical skills and problem-solving competence as well as a structured and detail-oriented working style. Ability to manage multiple operational topics simultaneously while ensuring high quality and accuracy. Excellent communication and stakeholder management skills, with pleasure in working in international teams. Safe handling of Microsoft Office, particularly Excel and PowerPoint; experience with reporting tools is an advantage. Knowledge of KI-based productivity tools and their application in operational processes is a plus. Fluent English language skills; additional European foreign languages or Mandarin are an advantage. Enjoyment of working in a dynamic, international and fast-paced environment with an agile mindset. Challenging and varied tasks in a future-oriented and innovative industry. A highly motivated team and open communication style. Discover with Hays the modern way of recruitment in Sales & Marketing. With us, you will receive the right support for your professional success in cooperation with consultants specialized in your industry. This expertise enables us to support you individually and tailored in planning your next career steps. From selecting the suitable position to the first working day and beyond. Register now and benefit from exciting and suitable offers – completely free of charge.