Customer Service Product Journey Specialist (m/w/d)

Responsibility for the End-to-End Customer Journey in the Aftersales-/Customer-Service-UmfeldErstellung and Guidance of IT Business Requirements (IBRs) and User StoriesAlignment with IT to Prioritize and Implement System- and Product-RequirementsFurther Development of Digital Customer Platforms, Portals, and E-Commerce SolutionsEnsuring Regulatory Requirements in Collaboration with Legal & ComplianceTight Cooperation with Marketing to Optimize Products and Customer CommunicationAlignment with UX/UI-, Digital-, and Web-Terms to Improve the Customer ExperienceManagement of Interdisciplinary Stakeholders and Support for Product RolloutsAnalysis of Customer Feedback, KPI-Monitoring, and Continuous Improvement of the Customer JourneyStudy in Business Administration, Economics, Engineering, Digital Business or comparableExperience in Customer Journey, Product-, Project-Management or AftersalesExperience in Creating Business Requirements, IBRs, and User StoriesUnderstanding of Customer Journeys, Digital Customer Experiences, and E-CommerceExperience in Collaboration with IT, Legal, Marketing, and OperationsOutstanding Project Management- and Stakeholder-Management SkillsAnalytical, Structured, and Customer-Oriented Work StyleSafe Handling of Microsoft Office (especially Excel and PowerPoint) as well as Collaboration ToolsVery Good English Knowledge, Interest in AI Technologies and International WorkingExcellent Completed Study of the Demanding and Varied Tasks in a Future-Oriented and Innovative IndustryA Highly Motivated Team and an Open Communication StyleDiscover with Hays the Modern Way of Recruitment in Sales & Marketing.With us, you will receive the right support for your professional success in collaboration with specialized Consultants. This expertise enables us to support you individually and precisely in planning your next career steps.From selecting the suitable job to the first working day and beyond. Register and benefit from exciting and matching offers – completely free of charge.

Responsibilities

Responsibility for the End-to-End Customer Journey in the Aftersales-/Customer-Service-UmfeldErstellung and Guidance of IT Business Requirements (IBRs) and User StoriesAlignment with IT to Prioritize and Implement System- and Product-RequirementsFurther Development of Digital Customer Platforms, Portals, and E-Commerce SolutionsEnsuring Regulatory Requirements in Collaboration with Legal & ComplianceTight Cooperation with Marketing to Optimize Products and Customer CommunicationAlignment with UX/UI-, Digital-, and Web-Terms to Improve the Customer ExperienceManagement of Interdisciplinary Stakeholders and Support for Product RolloutsAnalysis of Customer Feedback, KPI-Monitoring, and Continuous Improvement of the Customer Journey

Benefits

Demanding and Varied Tasks in a Future-Oriented and Innovative IndustryA Highly Motivated Team and an Open Communication Style