Keeta
9 months ago
Customer Service Process & Innovation Manager / Specialist – Brazil Market
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Company information
- Company
- Keeta
- Location
- Brasil, Sudeste, Estado de São Paulo, São Paulo Brazil
- Posted
- 9 months ago
Job description
About the Role At Keeta , we’re building next-generation service experiences for the food delivery industry. We’re looking for a Customer Service Process & Innovation Manager to own and scale customer service tools, processes, and service journeys across users, merchants, and riders . This role focuses on designing end-to-end service operations—from AI-powered customer service tools to human support workflows —while ensuring frontline teams can resolve issues quickly, consistently, and at scale…
Required skills
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