Customer Service Officer

• Applications are considered on a rolling basis
• Auckland
• On-site

Job Description

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. We are on a growth journey – now looking for our next star – a passionate Customer Support Officer.

About the position

Reporting into the Customer Service Team Lead, you will be responsible for providing professional and solution-focused advice for customers and end user enquiries. This is a fast-paced, process-driven environment where strong communication and time management are key.

Your Main Responsibilities

• Responding to inbound enquiries on orders, stock availabilities and delivery ETAs
• Input, management and follow up of orders for Key Accounts in Dometic’s ERP system (Navision)
• Ensure effective processing and prioritisation of orders
• Build a successful working relationship with Account Managers and their customers
• Liaise with cross-functional team members including Technical Support, Warehouse and Operations and Product Management to provide solutions for customers
• Ensures that all order processing related activities are completed in accordance with Dometic practices
• Handles complaints from customers and seek to resolve them
• Provides support during Dometic stocktakes on an as required basis.
• Delivering consistent, compassionate customer service