Customer Service Officer

Customer Service Officer

Mexico City, Mexico

Are you passionate about customer service and international logistics? Join our team and become part of a global shipping and logistics leader.

Education

Bachelor's Degree in Business Administration, International Business, International Relations, Foreign Trade, Logistics, or a related field.

Key Responsibilities

• Provide exceptional customer service, ensuring an experience aligned with established quality standards and service levels.
• Manage and follow up on customer requests, inquiries, and issues through various communication channels.
• Provide telephone advisory services to customers on processes, services, and the status of their shipments.
• Track and monitor ocean freight shipments.
• Respond to requirements received via email in a timely and professional manner.
• Maintain direct communication with customers, customs brokers, port personnel, and overseas agents.
• Provide punctual follow-up on bookings and coordinate necessary actions for their correct execution.
• Analyze and channel requirements to the corresponding departments to ensure prompt resolution.
• Prioritize requests according to their urgency level and business impact.
• Identify, report, and escalate recurring issues or opportunities for service improvement.
• Support customers in the use of digital tools and self-service processes.

Qualifications & Profile

• Proactive attitude and customer orientation.
• Excellent verbal and written communication skills.
• Ability to build and maintain strong relationships with customers and various business areas.
• High level of organization and follow-through.
• Ability to work under pressure and manage multiple priorities.
• Focus on problem-solving and attention to detail.
• Basic proficiency in Microsoft Office.
• Intermediate to advanced English proficiency.
• Previous experience in customer service, logistics, maritime transport, freight forwarding, or supply chain will be considered an advantage.
• Previous experience in shipping lines is desirable.

We are looking for a person who:

• Enjoys customer contact and service.
• Has an interest in international logistics and maritime transport.
• Is dynamic, organized, and results-oriented.
• Possesses a positive attitude and a great capacity for teamwork.

Apply now and be part of a global team connecting businesses around the world!