Customer Service Mitarbeiter (m/w/d)

Your Tasks:

• Customer Support: As main point of contact for international customers, you act as an important interface. You process inquiries, provide information on products and delivery times, and resolve problems independently.
• Order Processing: You capture and manage customer orders from order to billing.
• Contact & Reclamation Management: You have an overview of all open customer contracts and proactively coordinate with customers and internal interfaces. You process reclamations and credits professionally, trying to find a customer-oriented solution.
• Data Maintenance: You are responsible for the accurate maintenance of customer master data and order information in the ERP system (e.g., SAP One).
• Close coordination with the sales team, logistics, and accounting to ensure a smooth process.

Your Profile:

• Career Experience: Completed vocational training (e.g., industrial clerk, wholesale and foreign trade clerk) and several years of experience in customer service, ideally in the trading or B2B sector, with basic knowledge of Incoterms and common trade clauses; experience in the food industry is an advantage
• System Knowledge: Secure handling of ERP systems (desirable SAP One) and common MS Office applications. Ideally, you already have some experience with a CRM system (e.g., Salesforce)
• Languages: Very good German and English skills in writing and speaking are essential for international customer communication. Additional foreign languages are an advantage.
• Service & Communication Strength: Customer-oriented thinking, clear, friendly, and sovereign communication
• Team & Cooperation Ability: Active collaboration, knowledge exchange, and mutual support
• Structure & Self-Initiative: Organized working style, prioritization security, and independent action
• Solution Orientation & Initiative: Proactive approach to challenges and ability to find solutions independently

What we offer:

• Work-Life Balance: Hybrid work model, flexible working hours (flexitime), 30 vacation days, and Christmas Eve and New Year's Eve off
• Payout & Additional Services: Christmas bonus, corporate benefits & employee offers, pension models, relocation offer
• Mobility: Excellent public transportation connections, both by car and bike as well as public transportation, subsidized Germany ticket, free parking spaces, job bike with a 20€ monthly employer subsidy possible
• Professional & Personal Development: Structured onboarding with buddy program, further education offers, internships, development programs, option to participate in professional conferences
• Health & Well-being: EGYM Wellpass with a 20€ monthly subsidy, mindfulness courses, occupational and psychological counseling
• Culture & Cooperation: modern office spaces with a view over Hamburg, regular employee surveys, free hot drinks, fruit baskets, muesli bar, and discounted lunch in our own canteen

You're interested? Then don't hesitate and join our team!

Apply with your complete application documents (CV, cover letter, and relevant certificates), earliest possible start date, and salary wish

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