Customer Service Mitarbeiter im Retail (m/w/d) - temporary for 2 years

Your Tasks:

• Order Processing: You are responsible for processing customer orders from the German retail sector. This includes capturing, checking, and scheduling orders as well as invoicing and dispatching.
• Customer Communication: As a direct point of contact, you will take care of the concerns of Retail customers, primarily via email and phone. You will answer questions about delivery times and orders. Additionally, you are the first point of contact for our Retail customers' service providers.
• Claims Management: Professional handling of claims and credits. In this context, a customer-oriented solution is paramount, taking into account both customer satisfaction and corporate interests.
• Data Maintenance: You will maintain customer information and order data in the system.
• Internal Coordination: You will work closely with production logistics and logistics to ensure timely delivery of goods to customers.

Your Profile:

• Career Experience: Completed vocational training in commerce, experience in order processing or customer service, ideally in retail or an environment with high order volumes.

• Structured Work Style: You work very organized and keep track even when dealing with a large number of orders.

• Stress Tolerance: You remain calm even in stressful situations and always work carefully and efficiently.

• Communication Strength: Your written and verbal communication is clear and precise. You are able to quickly and customer-friendly respond to inquiries.

• Teamwork Ability: You are a reliable team player and work constructively with colleagues from other departments.

• Efficiency: You recognize optimization potential in processes and actively bring yourself into play to make processes even more efficient.

• Languages: Very good German and good English skills in writing and speaking

• System Knowledge: Secure handling of an ERP system (e.g. SAP BOne) as well as common MS-Office applications.

What We Offer:

• Work-Life-Balance: Hybrid work model, flexible working hours (flexitime), up to 35 vacation days, and Christmas Eve and New Year's Eve free
• Payout & Additional Benefits: Christmas bonus, Corporate Benefits & Employee Offers, pension models, Workation offer
• Mobility: very good transportation connections, both by car and bike as well as public transportation, subsidy for the Deutschlandticket, free parking spaces, JobRad with a 20 € monthly employer contribution possible
• Professional & Personal Development: structured onboarding with Buddy Program, further education offers
• Health & Well-being: EGYM Wellpass with a 20€ monthly subsidy, mindfulness courses, occupational and psychological counseling
• Culture & Cooperation: modern office spaces with a view over Hamburg, regular employee surveys, free hot drinks, fruit baskets, muesli bar, and discounted lunch in the company's own canteen