Customer Service Manager (m/w/d)

Enzo has made it its mission to transform the insurance industry.
Mit our KI-gestützted SaaS-Lösung one.drop help us partner companies identify water damage early and reduce costs sustainably.

As Customer Service Manager, you are a central interface between our customers and internal teams. You accompany our customers in identifying water damage and ensure they get the maximum benefit from our solution.

You are the first point of contact for all questions about our service and support our customers during onboarding.

Tasks

• Punkt 1: You advise our end customers through various channels (phone, email, chat) and answer questions about our products and services.
• Onboarding & Activation: You help new customers quickly and easily get started with our solution – from device installation to app usage.
• Analysis & Support: You support our experts in identifying water damage and find a solution for each request – structured, friendly, and efficient.
• Customer Retention: You recognize what our customers need, ensure an excellent experience, and strengthen long-term usage.
• Feedback Provider: You systematically collect customer feedback and pass it on to product-tech teams.

Qualification

• Experience in customer service, end-user support, or technical support – ideally in a digital environment
• You communicate clearly, empathetically, and solution-oriented – written and verbally
• You work independently and maintain an overview even with many inquiries
• You have a good technical understanding (e.g., for apps or the Internet of Things)
• You speak fluent German and have solid English skills
• Bonus: Experience with support tools like Zendesk

Benefits

Why Enzo?

🚀 Innovative product with real added value:
We solve a central problem for society and enable sustainable efficiency gains.

🌍 Fast-growing company with big opportunities:
Become part of a dynamic startup with ambitious growth goals and plenty of development potential.

💡 Room for design and growth:
You'll get the freedom to build your own area and shape our business model long-term.

📍 Flexible work:
Remote or in the office – you decide where you work best.

Sounds exciting?

Then apply now! Send us a short message with your resume or LinkedIn profile – we're looking forward to getting to know you!

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