Customer Service Manager (m/f/d)

You don't just want to support customers. You want to delight them.
As a Customer Service Manager, you are more than just a support voice with us. You are responsible for the complete application creation process for our customers and

Responsibilities

• Full responsibility for our customers: You are the first point of contact for various inquiries.
• Excellent service as a standard: You answer emails, take calls, and ensure that customers don't just feel supported, but truly understood. Personally, reliably, clearly.
• Interface instead of bottleneck: You keep the communication between Sales, Consulting, and Grant Management flowing, always in the best interest of the customers.
• Processes? We are constantly improving them. You think along, question existing processes, and contribute your own ideas on how we can make the workflow simpler, faster, and more customer-friendly.

Qualifications

• Experience in customer service is desirable
• Strong communication skills, service mindset, and organizational talent
• Proficient use of digital tools & CRM systems
• Very good German language skills, both written and spoken

Benefits

• Top office in Berlin: central location and modern facilities
• Team at eye level: No hierarchies that keep service small. What matters is what you achieve.
• Discounts & Extras: Access to attractive employee discounts (BVG Ticket, Urban Sports, Wellhub, ...) and benefits.
• Feedback culture that is lived: We speak honestly with each other about what is going well and what can be improved.
• Regular team events: We celebrate successes together and take time for each other.

Sound like you? Then apply now and turn service into real customer experiences.
We look forward to getting to know you.

Equal Opportunity and Diversity

In line with the principles of the European Research Council (ERC), we promote equal opportunities, diversity, and inclusion. We welcome applications from all qualified individuals regardless of gender, gender identity, sexual orientation, age, ethnic or social origin, nationality, religion or belief, disability, or other legally protected characteristics. Selection decisions are made solely based on qualification and suitability.

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