Customer Service Manager México & Latam

Customer Service Manager Mex & LSA Customer service manager leads our Customer Service department for Mexico & LSA. One of the main goals is, provide outstanding customer service to our customers across the region by developing effective customer service procedures, follow the bio-rad standard process and setting customer satisfaction goals. To qualify for the role, the ideal candidate should have; proven experience performing a customer service leadership position, excellent knowledge of the language spoken in Mexico & LSA, ability to work in a multicultural environment, strong communication skills, and ability to analyze data and make informed decisions. The successful candidate will be responsible for developing and implementing effective customer service strategies, providing coaching and training to customer service representatives, monitoring and reporting on key performance indicators, and ensuring compliance with bio-rad standard process. In addition, the role requires; excellent organizational and time management skills, ability to prioritize tasks effectively, and strong problem-solving skills.