LHH
1 week ago
Customer Service
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Company information
- Company
- LHH
- Location
- México, Morelos, Tlalnepantla Mexico
- Posted
- 1 week ago
Job description
Customer Service / Customer Service
Location: Tlalnepantla, State of Mexico
Modality: 100% in-person
Advanced English indispensable
What will be your main objective?
To be the link between clients and the different internal areas of the company, ensuring an excellent service experience and efficient order management throughout the entire
Order-to-Cash process.
Main responsibilities:
- Management of the complete order cycle, from receipt to delivery and invoicing.
- After-sales follow-up.
- Customer inquiry handling and resolution.
- Coordination with different internal areas to guarantee timely deliveries.
- Monitoring of service indicators such as OTIF, order accuracy, and response times.
- Constant communication with internal and external clients.
We are looking for profiles with experience in:
- Customer Service / B2B Customer Service.
- Order/request management and follow-up.
- Order-to-Cash processes.
- Coordination with areas such as Sales, Logistics, Supply Chain, and Billing.
- Client management and incident resolution.
Required skills
- customer service
- supply chain
- b2b
- logistica
- order-to-cash
- otif
- estado de méxico
- comunicación
- presencial
- atención al cliente
- facturación
- tlalnepantla
- inglés avanzado
- gestión de pedidos
- seguimiento postventa
- resolución de consultas
- coordinación interna
- entregas a tiempo
- indicadores de servicio
- precisión de pedidos
- tiempos de respuesta
- manejo de clientes
- resolución de incidencias
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