Customer Service Leader

Req ID:489909

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Job Title (Job code): Customer Service Officer & Customer Service Leader (SC-CS-11)

PURPOSE OF THE JOB

• Improve Customer experience for Parts, Repairs and Overhaul
• Be in charge of managing end-to-end relationship with your Customer(s) for Parts & Repairs sales purpose, from request for quotation (inquiry) managing deliveries of sales orders until payment clearance.

ORGANISATION

Organisation structure (job belongs to..)

Services / D&IS Services

Reports directly to:

Customer Service Manager

Other reporting to:

NA

Direct reports:

NA

Network & Links Position title of connected positions / functional report

Internal

• Business Development, Sales
• Operations, Engineering, Procurement, Supply Chain, Quality, Finance

External

• Customers

MAIN RESPONSABILITIES

Describe here main information such as accountabilities, authorities, performance measurements …etc.

Main responsibilities:

MAIN REQUIRED COMPETENCES

Educational Requirements Describe the minimum educational requirement/level

Mandatory:

• Business administration or comparable education
• Local language skills matching Customer Portfolio

Desirable:

• Knowledge of Alstom products and services

Experience Describe the knowledge and experience required for this role

Mandatory:

• Experience of 2 years in Customer Service or Supply chain
• Knowledgeable of SAP Sales Delivery module

Desirable:

• Knowledgeable of SAP Material Management module, E-Commerce applications

Competencies & Skills Describe the needed skills (technical & behavioral)

• Customer Delivery performance management
• Customer relationship management
• Demand management
• Materials requirements planning
• Supply chain information systems
• Transport and distribution