Customer Service - Customer Service Representative - (m/f/d)

fenstermaxx24 combines high-quality windows and front doors with modern digital solutions. We place particular emphasis on personal customer service, smooth processing, and sustainability.

Our goal is to offer our customers the best possible service while actively contributing to environmental protection by reducing CO₂ emissions and energy consumption.

To strengthen our team, we are looking for a Customer Service Representative (m/f/d) as soon as possible.

Responsibilities

• Customer Care: You are the first point of contact for our customers by phone and email – from order confirmation to final installation. You answer queries, clarify outstanding issues, and ensure that our customers feel well-informed and looked after.
• Order Coordination: You check incoming orders for completeness, coordinate with sales and field service, and ensure that deadlines are met. If something gets stuck somewhere, you find a solution.
• Complaint Management: If something doesn't fit, you take charge: You handle complaints, clarify the cause with the involved teams, and ensure that the customer receives a quick and fair solution. You document recurring problems and thus help to eliminate them in the long term.
• Process Improvement: You quickly notice where processes are creaking and contribute your own ideas on how we can improve. With us, you are allowed to change things – not just process them.

Qualifications

• You have experience in customer service, order processing, or project coordination – whether in skilled trades, retail, production, or a similar environment.
• You are organized, communicative, and solution-oriented – you enjoy structuring things and bringing projects to completion.
• You enjoy talking on the phone, writing clear emails, and keeping an overview even with multiple parallel processes.
• You have a hands-on mentality and want to actively shape and advance processes.
• You take responsibility, think economically, and enjoy working in a team.
• Technical prior knowledge is not a must – organizational talent, strong communication skills, and a good feel for processes are decisive.
• You recognize customer needs and advise specifically on suitable additional products and higher-value solutions. You enjoy expanding shopping carts and increasing the order value through meaningful recommendations.

Benefits

• Salary Package: Strong base salary + team bonus on all sales
• 28 days of vacation
• Permanent employment contract: Security and long-term prospects in a future-oriented company.
• Structured onboarding, followed by regular coaching instead of sink-or-swim

Application: Sounds good? Then apply. CV is sufficient, no cover letter, no letter of motivation needed.

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