Customer service in de automotive sector | voltijds | Bornem

Job Description You are the first point of contact for customers who need maintenance or repairs for their commercial vehicles. You work closely with the team to support workshop activities and report to the responsible person from the RMF-team. What will you do? - You function as the first point of contact for customers at the counter and by phone - You determine together with the customer what the problem or need is and answers technical questions - You schedule maintenance or repair appointments and coordinate with the workshop team - You ensure that all necessary information is recorded in the system and that the customer is informed about the status of their vehicle - You work according to the procedures and guidelines set by the company - You are responsible for maintaining a high level of customer satisfaction and ensuring that customers receive a positive experience - You will be working in a fast-paced environment with multiple priorities and deadlines, so you must be able to prioritize tasks effectively and manage your time well - You will have regular contact with colleagues and management, so good communication skills are essential - You will need to be flexible and adaptable, as the workload can vary depending on the season and other factors - You will have access to training and development opportunities to improve your skills and knowledge