Customer Service

Job description At Volvo, they are looking for an enthusiastic customer service representative to join their Central team and contribute to their mission of getting vehicles back on the road quickly and efficiently. Your duties: - Provide first line support for international breakdowns: Wherever our customers are in Europe, you will be there to help them and address their concerns. - Maintain regular contact with dealers and customers: So that everyone is always informed about the progress of repairs. - Coordinate with internal teams: To ensure a smooth process from start to finish. - Identify and escalate complex issues: And work together with our experts to find solutions. - Develop and maintain knowledge: Of Volvo's products, services, and processes. - Work in a team-oriented environment: With colleagues who share your passion for customer service. - Stay up-to-date with new developments: In the automotive industry and within our company. Your qualifications: - 2-3 years of experience in customer service or a related field. - Excellent communication skills in German, English, and another language. - Ability to work independently and as part of a team. - Strong problem-solving skills. - Flexibility and adaptability. - High school diploma or equivalent required.