Customer Service Expert - Logistiek

Are you looking for a challenging role within logistics?

Then this is your chance! We are looking for a Customer Service Executive (Control Tower) to strengthen our team.

As a Customer Service Executive, you are the coordination point between customers, transport planning, warehouse, and dispatch. You ensure that all transports run smoothly, efficiently, and customer-oriented. Thanks to your efforts, our processes remain on track and you keep our customers satisfied.

You are customer-oriented, meticulous, and flexible. Additionally, you recognize yourself in the following:

• Strong communication skills and problem-solving ability.
• Experience in an administrative or logistics function.
• Self-motivated and organized, but also a true team player.
• Good knowledge of MS Office and comfortable with computer systems.
• Very good knowledge of Dutch and English.
• Readiness to flexible working hours.
• Own transportation.

Requirements

• Process and follow up on customer orders in the systems.
• Maintain close contacts with customers, warehouse, planning, and external partners.
• Administrative support for transport planning.
• Daily monitoring of orders and resolving deviations.
• Ensure that customer requirements are met on time and correctly.
• Monitor compliance with legislation, ISO, and SQAS standards.
• Actively communicate with customers about deliveries, delays, and deviations.
• Register all warehouse and transport activities in the correct systems.
• Contribute to achieving KPIs and continuously improving processes.

Benefits

You will find yourself in an international, dynamic work environment within a leading logistics company where teamwork and drive are central. Additionally, we offer:

• A full-time contract of indefinite duration.
• Market-conform salary supplemented with extralegal benefits (ADV, meal vouchers, hospitalization insurance, social subscription).
• Internal training and development opportunities based on your talents and ambitions.
• Opportunities for growth within the company.
• A open culture that stimulates diversity and inclusivity.

We believe that the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills, and strong characters bring out the best in all of us. And we can't wait for you to join us.

Do you recognize yourself in this profile and are you ready for the next step in your career?
Apply today – we look forward to meeting you!