Customer Service Executive

Role Summary: To ensure the bookings and load lists are received within the datelines and information correctly updated. The role will have full control of the services handled including customers’ responses, agents’ coordination, booking and loading confirmation and monitoring. Employment Type: Permanent Reports to: Customer Service Representative Team Leader Role and Responsibilities: Ensure that the bookings and load lists are received and updated within the timelines and to follow up closely with any issues or concerns. Monitor and track all bookings and load lists in a timely manner. Coordinate with agents to ensure all bookings and load lists are accurately recorded and updated. Confirm booking and loading details with customers and agents. Monitor and report on key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction levels. Provide exceptional customer service by responding promptly to customer inquiries and resolving issues in a timely manner. Develop and maintain strong relationships with customers and internal stakeholders. Identify and escalate any potential issues or concerns to the Customer Service Representative Team Leader.