Customer Service Executive

About the Role: We are looking for an experienced and fashion-savvy Customer Service Executive to manage customer communication and post-purchase support for our apparel brand. The ideal candidate should have excellent communication skills, a good understanding of fashion trends, and the ability to deliver a delightful customer experience at every touchpoint. Key Responsibilities: Manage customer queries, order issues, exchanges, and returns through calls, chats, and emails. Provide styling or product recommendations based on customer preferences and purchase history. Proactively reach out to customers to gather feedback and resolve any issues. Maintain a positive, empathetic, and professional attitude toward customers at all times. Follow communication procedures, guidelines, and policies. Contribute to team efforts by accomplishing related results as needed. Stay updated on product knowledge, fashion trends, and company policies. Requirements: Proven experience as a Customer Service Representative or similar role. Excellent communication and interpersonal skills. Strong problem-solving abilities. Good understanding of fashion trends and the ability to provide styling advice. Ability to multitask, prioritize, and manage time effectively. Proficiency in using CRM systems and other customer service tools. High school diploma or equivalent; Bachelor’s degree preferred. Benefits: Competitive salary. Health insurance. Paid time off. Employee discounts on apparel.