Customer Service Executive

Roles and Responsibilities: Create sales order in the system upon receipt of purchase order, proforma invoices, or sample requisition forms through email or hard copy. Enter and update purchase order inputs in the order status tracker to prepare customer service reports and monitor delivery reliability. Coordinate with sales team for creation of new customer/consignee codes and manage documentation such as drawings or TPI approvals. Upload quotations in coordination with the sales team as per the terms and conditions in the quotations. Manage customer complaints/queries, providing support and effective solutions. Maintain systematic and organized filing for all customer-related documents. Provide timely updates on order status to customers. Requirements: Proven experience in customer service or a related field. Excellent communication and interpersonal skills. Strong organizational and time-management abilities. Proficient in using computer systems and software. Ability to work independently and as part of a team. Ability to handle customer complaints and provide solutions. Experience with order processing systems. Ability to manage multiple tasks simultaneously. Benefits: Competitive salary. Health insurance. Paid time off. Professional development opportunities.