Customer Service Executive

Customer Support Executive - Voice Leading IT firm in Kochi, looking for a Customer Support Executive to handle inbound voice calls, resolve customer queries, and ensure a high level of customer satisfaction. The ideal candidate should have excellent communication skills and a customer-first approach. Key Responsibilities: Handle inbound customer calls in a professional manner Retail Voice Support Assist employees of clients through calls. Provide help regarding employee queries. Address customer concerns and resolve issues promptly. Ensure customer satisfaction by providing timely and effective solutions. Monitor and report on key performance indicators (KPIs) to measure the effectiveness of customer support services. Develop strong relationships with customers to ensure long-term loyalty and retention. Identify opportunities for process improvements and implement changes as needed. Provide feedback to team members to improve their skills and knowledge. Stay up-to-date with industry trends and best practices in customer service.