Customer Service Executive

Job description

We are on the lookout for an experienced Customer Service Executive to join us Job Responsibilities: Provide prompt frontline services and perform administrative tasks and reception duties. Attending to walk-in, phone and email enquiries Maintain proper filing and disposal of confidential documents Identify and assess our salespersons' need to achieve satisfaction Build sustainable relationships and trust with our salespersons through open and interactive communication Handle complaints, provide solutions and ensure customer satisfaction. Key Performance Indicators: Provide excellent customer service, handle customer inquiries in a timely manner, maintain accurate records and reports, and contribute to the overall success of the team.

Required skills

customer service customer satisfaction administrative tasks complaints satisfaction disposal trust reception duties relationships filing open communication confidential documents salespersons phone enquiries frontline services walk-in enquiries email enquiries

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