Customer Service Excellence Advisor

Requirements: * Bachelor’s degree completed. * Minimum 3 years of experience in Customer Service roles * Desired experience in invoicing and account reconciliation. * Advanced English level (constant interaction with international customers). * Advanced proficiency in Microsoft Office tools (Excel, Word, PowerPoint, Access). * Knowledge of SAP SD/MM and customer web portal operations. Purpose of the Role Serve as the primary point of contact throughout the customer lifecycle, building strong relationships and ensuring exceptional service and satisfaction. Address inquiries, resolve issues, and proactively support customer needs to enhance their experience. Facilitate effective communication between customers and internal teams to ensure seamless service delivery. Responsibilities * Manage and resolve customer inquiries and complaints promptly and professionally via phone, email, and other channels. * Provide accurate and timely information on products, services, and policies. * Process orders, changes, and cancellations efficiently and accurately. * Proactively identify and address customer needs, providing tailored solutions. * Maintain detailed records of customer interactions, transactions, and issues. * Collaborate with internal teams (sales, logistics, etc.) to resolve complex issues and ensure customer satisfaction. * Monitor customer accounts, proactively identifying and resolving potential problems. * Analyze customer feedback and suggest improvements to enhance service quality. * Contribute to the development and maintenance of customer service documentation and resources. * Adhere to company policies and procedures, ensuring compliance. Skills * Excellent communication and interpersonal skills. * Strong problem-solving and analytical abilities. * Ability to work independently and as part of a team. * Proficiency in conflict resolution and negotiation. * Ability to prioritize and manage multiple tasks effectively. * Customer-focused mindset with a passion for providing exceptional service. * Adaptability and the ability to thrive in a fast-paced environment. Benefits: * Competitive salary. * Health insurance. * Paid time off. * Professional development opportunities.